Law Enforcement Request Guidelines
Yewsafe is committed to protecting user privacy while cooperating with legitimate law enforcement requests. We follow strict procedures to process information requests from law enforcement agencies.
How we handle law enforcement requests
Due process required
All law enforcement requests we receive must strictly follow due legal process and be subject to judicial oversight.
Respect privacy
Yewsafe's foremost privacy principle is that any personal information customers provide to us is absolutely personal, private, and shall not be violated. Our respect for customer privacy applies equally to commercial requests as well as government or law enforcement requests.
Provide notification
If a subpoena or other legal process requests a customer's account, billing, or other information, our policy is to notify the customer before disclosing the relevant information, unless prohibited by law.
Requests for Basic Subscriber Data
The most common law enforcement request Yewsafe receives is for information that may be used to identify a Yewsafe customer. Such basic subscriber data includes information provided by the customer when registering for our services, such as name, email address, means or source of payment for services, and non-content information about the customer's account, such as data about login times and IP addresses used to log into the account. Yewsafe rarely has data to provide, as we retain such data only for a very short period of time, or may not retain it at all. In response to U.S. court orders, we can only provide limited prospective metadata for that purpose, as we are not a server or email hosting provider and do not have customer content in the traditional sense.
Emergency Requests
In emergency situations involving imminent danger of death or serious physical injury, Yewsafe may voluntarily provide information without legal process. Emergency requests must clearly describe the nature of the emergency and explain the relationship between the requested information and the emergency situation. Our security team evaluates each emergency request on a case-by-case basis.
Non-Domestic Government Requests
Pursuant to U.S. Stored Communications Act (SCA) and CLOUD Act legal constraints, law enforcement requests from foreign governments need to go through the Mutual Legal Assistance Treaty (MLAT) process or other applicable international diplomatic agreements, and be submitted to us through U.S. courts.
How to Contact Yewsafe
Law enforcement officers can contact us directly through the following channels. You must clearly identify yourself as a law enforcement officer by providing your badge number, case number, or other information such as rank, department, and unit in order to receive a response. Impersonating a law enforcement officer is a criminal offense.
If law enforcement agencies do not follow due process when making requests, if the scope is overly broad, conflicts with privacy laws of the individual's country of residence, or inappropriately prohibits us from notifying customers of the request, Yewsafe will challenge it.
Law Enforcement Email
abuse@yewsafe.comYewsafe Legal Department
Please include 'Law Enforcement Request' and your case number in the email subject line
Response Time
We typically acknowledge receipt of requests within 48 hours
Submission Guidelines
Identify Yourself
Provide your full name, rank, law enforcement agency, contact information, and official email address
Provide Legal Basis
Attach relevant legal documents such as copies of subpoenas, court orders, or search warrants
Specify Your Request
Clearly identify the type of information needed, the accounts or domains involved, and the relevant time period
Indicate Urgency
If this is an emergency request, describe in detail the nature of the emergency and its relationship to the requested information